Published on: Wed Mar 11 17:15:27 UTC 2015 permalink
First impressions count when dealing with customers and it's important to be polite.
In this lesson, you will:
- See how the modal verbs 'can', 'could' and 'may' make what you say more polite and professional.
- Practice English pronunciation with the sound patterns of some useful, common expressions.
I hope you enjoy this lesson and that it helps make your communication more effective.