First Impressions

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First impressions count when dealing with customers and it's important to be polite.

In this lesson, you will:

  • See how the modal verbs 'can', 'could' and 'may' make what you say more polite and professional.
  • Practice English pronunciation with the sound patterns of some useful, common expressions.

I hope you enjoy this lesson and that it helps make your communication more effective.

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